Frequently Asked Questions (FAQs)

Welcome to BlackFriday! We understand that you may have questions before placing an order. We have prepared the following FAQs to help you enjoy a smooth and convenient shopping experience.

1. What is BlackFriday?

BlackFriday is an online store specializing in quality gazebos for gardens, backyards, patios, and outdoor spaces. Our goal is to provide stylish and practical products with convenient shopping and reliable customer service.

2. What products do you sell?

At BlackFriday, we specialize in gazebos designed to provide shade, comfort, and style for your outdoor spaces. Our products are suitable for gardens, patios, family gatherings, outdoor events, and relaxation.

3. Do you offer free shipping?

Yes! BlackFriday offers free shipping on all orders. There are no additional standard shipping charges.

4. How long does delivery take?

Our estimated delivery time is 5–8 business days.

The delivery schedule is divided into:

• Handling Time: 1–2 business days.
• Transit Time: 3–5 business days.
• Total Estimated Delivery Time: 5–8 business days.

Please note that delivery times may vary depending on your location, carrier operations, and unexpected circumstances.

5. Do I have to pay for shipping?

No. BlackFriday provides free shipping on all orders. You do not need to pay additional standard shipping fees.

6. Which payment methods do you accept?

Currently, BlackFriday accepts only:

Cash on Delivery (COD)

You can pay for your order in cash when it arrives at your delivery address. We do not currently accept online credit card or debit card payments.

7. Can I cancel my order?

Yes. If you wish to cancel your order, please contact our customer support team as soon as possible.

We will do our best to accommodate your cancellation request if the order has not yet been dispatched. If it has already been shipped, our return policy may apply.

Your statutory cancellation rights remain unaffected.

8. What is your return policy?

At BlackFriday, we offer a 14-business-day return period for eligible purchases.

If you are not satisfied with your purchase, please contact our customer support team within the applicable return period for assistance.

All returns are subject to applicable return conditions and consumer protection laws.

9. Do you offer free returns?

Yes! BlackFriday provides free return shipping for eligible returns. Please contact our support team before sending a product back to receive the appropriate return instructions.

10. How long does it take to receive a refund?

Once your return has been received, reviewed, and approved, our refund processing takes up to 3 business days.

Our team will contact you if additional information is needed.

11. What should I do if I receive a damaged or incorrect product?

If your gazebo arrives damaged, defective, or different from what you ordered, please contact BlackFriday as soon as possible.

Please provide:

• Your order number.
• A description of the problem.
• Clear photographs of the product, where applicable.

Our customer support team will review your request and help arrange an appropriate solution.

12. Can I change my delivery address after placing an order?

If you need to change your delivery address, contact BlackFriday as soon as possible.

We will try to update your information if your order has not yet been dispatched. Once the order has been shipped, address changes may not be possible.

13. How can I contact customer support?

You can contact BlackFriday through the following channels:

• Phone: +55 93 35153-846
• Email: support@blackfriday.com
• Business Address: R. Tiradentes, 2467 – Centro, Altamira, PA 68371-000, Brazil.

Our team will be happy to assist you with questions about products, orders, shipping, returns, and refunds.

14. Where is BlackFriday located?

BlackFriday is based at:

R. Tiradentes, 2467 – Centro, Altamira, PA 68371-000, Brazil.

15. How can I stay informed about my order?

For questions about your order status or delivery, you can contact our customer support team by phone or email. Please provide your order details so we can assist you efficiently.

16. Do I need an online payment account to shop?

No. Since BlackFriday accepts Cash on Delivery only, you do not need a credit card, debit card, or online payment account to place an order.

17. What if I have a question that is not listed here?

If you cannot find the answer to your question, please contact BlackFriday directly. Our customer support team will be happy to help you.

Contact Information

Trade Name: BlackFriday

Phone Number: +55 93 35153-846

Email: support@blackfriday.com

Address: R. Tiradentes, 2467 – Centro, Altamira, PA 68371-000, Brazil.

Thank You for Choosing BlackFriday!

Thank you for shopping with BlackFriday. We appreciate your trust and support. Our goal is to make your shopping experience simple, convenient, and enjoyable while helping you find the right gazebo for your outdoor space.

BlackFriday – Quality Gazebos, Free Shipping, and Convenient Shopping!