Refund and Returns Policy

1. Introduction

Welcome to BlackFriday! We value our customers and want you to have a pleasant and worry-free shopping experience. Our goal is to provide quality gazebos and reliable customer service.

This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds for purchases made through BlackFriday.

By placing an order with us, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

2. Return Period

At BlackFriday, we offer a 14-business-day return period for eligible purchases.

If you are not satisfied with your purchase, you may contact our customer support team within 14 business days of receiving your order to request a return.

We recommend contacting us as soon as possible so that we can guide you through the return process.

3. Return Conditions

To help us process your return efficiently, please follow these guidelines:

• • Provide your order number when requesting a return.

• • Return the gazebo with its original accessories and included parts, where reasonably possible.

• • Keep the product in its original condition where reasonably possible.

• • Contact our support team before sending the product back.

• • Explain the reason for your return and provide photographs if the product is damaged or defective.

These conditions do not limit any mandatory consumer rights, including rights relating to defective, damaged, or incorrectly supplied products.

4. Free Return Shipping

BlackFriday offers free return shipping for eligible returns.

Customers will not be charged return shipping fees for approved returns within our return policy period.

Please contact our customer support team before returning an item so we can provide the appropriate return instructions.

5. Refund Policy

At BlackFriday, we aim to make the refund process simple and convenient.

Once your returned product has been received and your return request has been reviewed and approved, we will begin processing your refund.

Our refund timeline is as follows:

• • Return Period: 14 business days.

• • Return Shipping Fee: Free.

• • Refund Processing Time: Up to 3 business days after refund approval.

We will contact you if additional information is required to complete your refund.

6. Refund Payment Method

Our store currently accepts only Cash on Delivery (COD).

For eligible COD orders, BlackFriday will coordinate the refund arrangement directly with the customer.

Please contact our customer support team with your order number and the necessary details to arrange your refund.

7. Damaged, Defective, or Incorrect Products

We take product quality seriously at BlackFriday.

If your gazebo arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• • Your order number.

• • A description of the problem.

• • Clear photographs of the damaged, defective, or incorrect product, where applicable.

Our support team will review your request and help arrange an appropriate solution, such as a return, replacement, or refund, in accordance with applicable laws.

8. Order Cancellation

If you wish to cancel your order, please contact BlackFriday as soon as possible.

We will do our best to accommodate cancellation requests before the order is dispatched.

If your order has already been shipped, you may need to follow our return procedure.

Your legal cancellation and withdrawal rights remain unaffected.

9. Shipping and Delivery Information

BlackFriday is pleased to provide free shipping on all orders.

Our estimated delivery schedule is:

• • Order Handling Time: 1–2 business days.

• • Transit Time: 3–5 business days.

• • Total Estimated Delivery Time: 5–8 business days.

• • Shipping Charges: Free.

Please note that delivery times are estimates and may vary depending on the delivery location, carrier operations, and unexpected circumstances.

10. Exceptions and Legal Rights

Nothing in this Return and Refund Policy is intended to exclude, restrict, or replace any rights provided to customers under applicable consumer protection laws.

For customers covered by Brazilian consumer protection legislation, statutory withdrawal, refund, and product warranty rights will continue to apply.

11. Contact Information

If you have any questions about our Return and Refund Policy, need assistance with a return, or want to request a refund, please contact BlackFriday using the details below.

Trade Name: BlackFriday

Phone Number: +55 93 35153-846

Email: support@blackfriday.com

Business Address: R. Tiradentes, 2467 – Centro, Altamira, PA 68371-000, Brazil

Please include your order number in your communication so our team can assist you efficiently.

12. Changes to This Policy

BlackFriday reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be published on this page with an updated revision date.

We encourage customers to review this page periodically.

Thank You for Choosing BlackFriday!

At BlackFriday, customer satisfaction is at the heart of our business. We appreciate your trust in our store and look forward to providing you with quality gazebos and a convenient online shopping experience.

BlackFriday – Your Satisfaction Is Our Priority!